SHIPPING INFORMATION
Livingpillows currently ships to addresses within the United States, Europe, and Asia — specifically Hong Kong, Macau, Taiwan, and Singapore.
CARRIERS
US orders ship via GLS, FedEx, UPS, GOFO, and USPS. European orders are shipped by local carriers, primarily GLS and in some cases DHL. Asian orders are shipped primarily via SF Express.
PROCESSING TIME
Orders are processed within 2 business days. If there is an issue with your shipping information (incorrect or undeliverable address) or other unexpected circumstances, processing may take longer — we will contact you within 24 hours.
DISPATCH & DELIVERY TIME
US orders are dispatched from our US warehouse within 2 business days. Delivery typically takes 4–6 business days after dispatch. Delays may occur due to weather or other carrier issues.
European orders are typically dispatched within 2 business days. Delivery typically takes 7–14 days after dispatch. Delays may occur due to weather or other carrier issues.
Asian orders are typically dispatched within 5 business days. Delivery typically takes up to 6 business days after dispatch. Delays may occur due to weather or other carrier issues.
SHIPPING COST
Shipping is FREE for all orders within the United States. For European and Asian orders, shipping fees apply and vary depending on the delivery address.
ADDRESS NOTES
United States: APO/FPO/DPO addresses are not eligible for delivery. PO Box delivery is not accepted. Please provide a physical street address; we are not responsible for any loss resulting from delivery to a PO Box address.
Europe: Parcel locker, DHL Packstation, and PO Box delivery is not accepted. Most European orders are shipped via GLS, which delivers to street addresses only. Please provide a complete street address, including house number, postal code, city, and country; we are not responsible for any loss resulting from delivery to a parcel locker, Packstation, or PO Box address. Incomplete or missing address details may cause delivery to fail.
Asia (Hong Kong, Macau, Taiwan, Singapore): Parcel locker delivery is not accepted. Please provide a street address where someone is available to receive the package; we are not responsible for any loss resulting from delivery to a parcel locker address.
MISSING OR LOST PACKAGES
If your tracking information shows "Delivered" but you have not received your package, please contact the carrier handling your order (for US orders: FedEx, UPS, GOFO, or USPS; for European orders: GLS or DHL; for Asian orders: SF Express) right away to open a case and obtain a case ID — and contact us immediately with the case ID so we can help you resolve it. To qualify for compensation for a lost package, please notify us within 30 days of the shipment date, as we retain shipping records for 30 days.
FAILED DELIVERY
If delivery fails due to an incomplete address or because no one was available to receive the package, please contact us as soon as possible so we can work it out together. If the issue cannot be resolved, the package may be returned or discarded, and any refund issued will be net of the actual shipping costs incurred.